FROM: Robert Thompson, General Manager
SUBJECT:
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STRATEGIC PLANNING LEVELS OF SERVICE
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GENERAL MANAGER'S RECOMMENDATION
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RECOMMENDATION:
Information Item.
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BACKGROUND
The Orange County Sanitation District’s (OC San) Strategic Plan consists of various elements including the Levels of Service (LOS). OC San’s LOS are the commitments made to our rate payers, regulators, employees, and the Board of Directors on our operational efforts. The LOS were updated in 2021 and were designed to better align with the Strategic Plan and showcase how the initiatives are being implemented and monitored. The LOS consist of four categories which coincide with the Strategic Plan policy areas: Environmental Stewardship, Wastewater Management, Business Principles, and Workplace Environment.
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Environmental Stewardship |
Levels of Service |
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OC San will protect public health and the environment. |
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• Compliance with Ocean Discharge Permit |
100% |
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• Dry weather urban runoff collected and treated |
Up to 10 MGD |
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• Major non-conformance audit findings |
<5 per permit per audit |
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• Respond to corrective actions within regulatory timeline for air, solids, and water compliance audits |
100% |
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• Comply with Fleet Air Emission Regulations |
100% |
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• Number of odor complaints under normal operations |
< 5 per event per treatment plant < 12 per event for the collection system |
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• Sanitary Sewer Spills per 100 miles |
<2.1 |
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• Compliance with core industrial pretreatment requirements |
100% |
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OC San’s effluent, solids and biogas will be recycled. |
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• Provide specification effluent to GWRS |
100% |
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• Beneficially reuse biosolids during normal operations |
100% |
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Wastewater Management |
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OC San will be a good neighbor and will be responsive to its customers. |
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• Respond to collection system spills within 1 hour of notification |
100% |
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• Respond to odor complaints |
Within 1 hour in plants Within 24 hours in collections |
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• Respond to public complaints or inquiries regarding construction within 24 hours |
100% |
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• Respond to biosolids contractor violations within one week of violation notice |
100% |
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• Respond to Public Records Act requests within the statutory requirements |
<=10 days |
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• Dig alert response within 48 hours |
100% |
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OC San will manage its assets to ensure reliability and security. |
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• Cybersecurity event monitoring and incident handling, percent successful |
>87% |
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• Annual real property assessments/inspections |
25% |
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• Annual Inspection, documentation, and evaluation of collection system |
70 miles of sewers 880 manholes |
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Business Principles |
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OC San will exercise sound financial management. |
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• Annual user fees sufficient to cover 100% of O&M Budget |
100% |
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• Collection, treatment, and disposal costs per million gallons |
Within 10% of budget |
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• Maintain Credit Rating (Moody’s, Fitch, S&P) |
AAA |
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Workplace Environment |
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OC San will provide a safe, productive workplace. |
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• Employee injury incident rate per 100 employees |
<4.4 |
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• Annual days away from work, restricted activity, or job transfer resulting from a work-related injury |
<2.5 |
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• Annual training hours per employee |
45 |
Each quarter, a selection of the LOS’s is reported in the General Manager’s Monthly Report, providing a high-level overview of OC San’s performance.
RELEVANT STANDARDS
• Build brand, trust, and support with policy makers and community leaders
• Make it easy for people to understand OC San’s roles and value to the community
PROBLEM
The Strategic Plan needs to be updated to ensure its relevancy.
PROPOSED SOLUTION
Solicit and incorporate the Board of Directors’ input in the development of the proposed Strategic Plan documents.
PRIOR COMMITTEE/BOARD ACTIONS
November 2021 - Adopted the OC San Strategic Plan 2021.
ADDITIONAL INFORMATION
The adopted Strategic Plan will be the basis of Fiscal Year 2024-25 and 2025-26 budget development and for the General Manager’s Fiscal Year 2024-25 Work Plan. Attached to this report is the General Manager’s Fiscal Year 2022-2023 Work Plan for illustration purposes.
CEQA
N/A
ATTACHMENT
The following attachment(s) may be viewed on-line at the OC San website (www.ocsan.gov) with the complete agenda package:
• OC San Strategic Plan 2021
• General Manager’s Fiscal Year 2022-2023 Work Plan
• Presentation