FROM: Robert Thompson, General Manager
Originator: Jennifer Cabral, Director of Communications
SUBJECT:
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PUBLIC AFFAIRS UPDATE FOR THE MONTH OF SEPTEMBER 2025
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GENERAL MANAGER'S RECOMMENDATION
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RECOMMENDATION: Recommend to the Board of Directors to:
Receive and file the Public Affairs Update for the month of September 2025.
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BACKGROUND
Included in this report are recent activities of interest, managed by the Public Affairs Office for the month of September 2025.
RELEVANT STANDARDS
* Maintain influential legislative advocacy and a public outreach program
* Maintain collaborative and cooperative relationships with regulators, stakeholders, and neighboring communities
* Listen to and seriously consider community input on environmental concerns
PROBLEM
The Orange County Sanitation District (OC San) is a distinguished entity in the water/wastewater industry. Despite our industry recognition, many customers may not be fully aware of our crucial role in protecting public health and the environment. A lack of direct communication, such as through a billing method, may contribute to this knowledge gap.
It is our responsibility to ensure that our ratepayers comprehend the vital services we provide. Many customers may not realize that improper waste disposal into the sanitation system can adversely impact our sewer lines, reclamation plants, and the quality of water supplied through GWRS. By enhancing communication channels and fostering understanding, we aim to bridge the gap and empower our ratepayers with the knowledge needed to support and appreciate the essential work we undertake for the well-being of our community and the environment.
PROPOSED SOLUTION
By providing tours, community outreach, education, and general communication via OC San's website, social media, and direct mailings, we can share information with the community, local agencies, and businesses on our messaging such as the What2Flush program, energy...
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