FROM: James D. Herberg, General Manager
Originator: Lorenzo Tyner, Assistant General Manager
SUBJECT:
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MICROSOFT UNIFIED SUPPORT AGREEMENT FOR MICROSOFT ENTERPRISE SUPPORT
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GENERAL MANAGER'S RECOMMENDATION
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RECOMMENDATION:
A. Approve a Purchase Order for a two-year contract to purchase Microsoft Unified Support, payable annually and with a contract expiration date of December 31, 2024, for a total amount not to exceed $182,521; and
B. Approve a contingency of $18,252 (10%).
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BACKGROUND
The Orange County Sanitation District (OC San) relies on various Microsoft products for key components of its software architecture; for example: Windows desktop and server operating systems, email and calendaring, Office suite, web servers, databases, and cyber security software.
OC San previously purchased enterprise support from Microsoft on an annual basis using a standard requisition approval method for purchases under $100,000. To reduce administrative burden for managing annual renewals, we are proposing a multi-year contract that is co-termed to match OC San's existing Microsoft Enterprise Licensing Agreement contract period. Benefits of the Microsoft Unified Support agreement include access to expert support, training resources, and proactive audit tools.
Staff is requesting a contingency of 10% to cover any additional Microsoft support required during this two-year contract. Additional support may be required to enable new system implementations or to meet new security and compliance requirements.
RELEVANT STANDARDS
* Protect OC San assets
* 24/7/365 treatment plant reliability
* Maintain a culture of improving efficiency to reduce the cost to provide the current service level or standard
* Ensure the public's money is wisely spent
PROBLEM
Annual support agreement costs for Microsoft services were historically procured using standard requisition approval. Microsoft routinely raises support costs by a sma...
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