FROM: Robert Thompson, General Manager
Originator: Wally Ritchie, Director of Finance
SUBJECT
title
SERVICENOW SOFTWARE LICENSE AGREEMENT RENEWAL
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GENERAL MANAGER'S RECOMMENDATION
recommendation
RECOMMENDATION: Recommend to the Board of Directors to:
A. Approve a Purchase Order for a one-year contract with Carahsoft for a software license agreement with ServiceNow, utilizing the NASPO ValuePoint Cooperative Purchasing Contract 7-17-70-40-05 for a total amount not to exceed $594,536; and
B. Approve a contingency of $59,454 (10%).
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BACKGROUND
The Orange County Sanitation District (OC San) leverages the ServiceNow platform as a centralized solution for managing and delivering critical services. The platform supports the intake and fulfillment of Information Technology (IT) service requests, the governance and tracking of IT changes, the OC San employee intranet, and the creation and distribution of knowledge base articles for both end users and staff. It also enables lifecycle management of IT assets, facilitates IT project intake and execution, supports Human Resources (HR) case management, assists in business continuity planning, and provides a structured system for receiving and processing public initiated easement requests. Furthermore, OC San is planning an increase in ServiceNow licensing to accommodate additional end users and extend platform access across additional departments, enabling broader organizational utilization and standardization of service management and delivery.
RELEVANT STANDARDS
* Maintain a culture of improving efficiency to reduce the cost to provide the
current service level or standard
* Protect OC San assets
* Ensure the public's money is wisely spent
PROBLEM
The existing ServiceNow software license agreement will expire on August 29th, 2026. Due to the inclusion of additional functionality and an increase in license counts, the renewal of the license agreement has increased.
PROPO...
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