FROM: James D. Herberg, General Manager
Originator: Lorenzo Tyner, Assistant General Manager
SUBJECT:
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IBM MAXIMO EMERGENCY AND LEVEL 3 SUPPORT
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GENERAL MANAGER'S RECOMMENDATION
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RECOMMENDATION:
A. Approve a Sole Source Professional Services Agreement to Total Resource Management, Inc to provide Emergency and Level 3 support for IBM Maximo software, for the time period of January 1, 2021 through December 31, 2021, for a total amount not to exceed $160,000; and
B. Authorize an option for four (4) one-year renewals at $160,000 per year.
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BACKGROUND
The Operations, Maintenance, Warehouse, and Fleet Divisions utilize IBM-Maximo as their core business software. The benefits of IBM-Maximo include improved asset and labor[A1] productivity, optimization of maintenance resources, scheduling of all maintenance activities, and efficiency in inventory management. The Orange County Sanitation District (Sanitation District) requires Emergency and Level 3 support (the uppermost level of support to solve the most difficult problems) from a third-party vendor to support this software. Total Resource Management, Inc. (TRM) has been providing this support efficiently for the last four years.
RELEVANT STANDARDS
* Ensure the public's money is wisely spent
* Maintain a culture of improving efficiency to reduce the cost to provide the current service level or standard
* Protect Orange County Sanitation District assets
* Maintain a proactive asset management program
PROBLEM
Ongoing IBM-Maximo software support including troubleshooting, upgrades, implementing new functionality, testing, and documentation is necessary as the Sanitation District's Operations, Maintenance, Collections, Warehouse, and Fleet Divisions all utilize IBM-Maximo as their core business software.
PROPOSED SOLUTION
Approve a Sole Source Professional Services Agreement to TRM to provide on-call support on an as needed basis.
TIMING CONCERNS
The curr...
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