FROM: Robert Thompson, General Manager
Originator: Wally Ritchie, Director of Finance
SUBJECT:
title
IBM MAXIMO EMERGENCY AND LEVEL 3 SUPPORT
end
GENERAL MANAGER'S RECOMMENDATION
recommendation
RECOMMENDATION:
A. Approve a Sole Source Purchase Order Agreement with Total Resource Management, Inc. to provide Emergency and Level 3 support for IBM Maximo software, for a total amount not to exceed $160,000 for the period of January 1, 2026, through December 31, 2026, with four (4) optional one-year renewals; and
B. Approve an annual contingency of $16,000 (10%).
body
BACKGROUND
Orange County Sanitation District's (OC San) Operations & Maintenance Department, and the Warehouse and Fleet Divisions utilize IBM Maximo software (IBM-Maximo) as their core business software. The benefits of IBM-Maximo include improved asset and labor productivity, optimization of maintenance resources, and efficiency in inventory management. OC San requires Emergency and Level 3 support from a third-party vendor to support this software. Level 3 support is the highest tier of Information Technology (IT) support, involving highly skilled engineers and specialists who handle the most complex and critical technical issues that cannot be resolved by lower tiers. This level is responsible for in-depth diagnosis, developing solutions like patches, and often involves roles such as IT architects, network engineers, and software developers. They are the final line of defense, and their work may lead to recommending system changes or new software to prevent future problems. Total Resource Management, Inc. (TRM) has provided this support for the last thirteen years efficiently.
RELEVANT STANDARDS
* Ensure public's money is wisely spent
* Maintain a culture of improving efficiency to reduce the cost to provide the
current service level or standard
* Protect OC San's assets
* Maintain a proactive asset management program
PROBLEM
The Operations & Maintenanc...
Click here for full text