FROM: Robert Thompson, General Manager
SUBJECT:
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STRATEGIC PLAN: LEVELS OF SERVICE
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GENERAL MANAGER'S RECOMMENDATION
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RECOMMENDATION:
Information Item.
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BACKGROUND
The Orange County Sanitation District's (OC San) Strategic Plan consists of various elements including the Levels of Service (LOS). OC San's LOS are the commitments made to our ratepayers, regulators, employees, and the Board of Directors on our operational efforts. The LOS were updated in 2023 and were designed to better align with the Strategic Plan and showcase how the initiatives are being implemented and monitored. As part of the 2025 Strategic Plan update, the LOS are being updated once again to address improvements made. The LOS consists of four categories which coincide with the Strategic Plan policy areas: Environmental Stewardship, Wastewater Management, Business Principles, and Workplace Environment.
Environmental Stewardship
Levels of Service
OC San will protect public health and the environment.
Compliance with Ocean Discharge Permit
100%
Dry weather urban runoff collected and treated
Up to 10 MGD
Major non-conformance audit findings
<5 per permit per audit
Respond to corrective actions within regulatory timeline for air, solids, and water compliance audits
100%
Comply with Fleet Air Emission Regulations
100%
Number of odor complaints under normal operations
< 10 events for the treatment plants < 12 events for the collection system
Sanitary Sewer Spills per 100 miles
<2.1
Compliance with core industrial pretreatment requirements
100%
OC San's effluent, solids and biogas will be recycled.
Provide specification effluent to Groundwater Replenishment System
100%
Beneficially reuse biosolids during normal operations
100%
Wastewater Management
OC San will be a good neighbor and will be responsive to its customers.
Respond to collection system spills within 1 hour of notification
100%
Respond to odor complaints
Wit...
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