FROM: Robert Thompson, General Manager
Originator: Wally Ritchie, Director of Finance
SUBJECT:
title
SERVICENOW SOFTWARE LICENSE AGREEMENT RENEWAL
end
GENERAL MANAGER'S RECOMMENDATION
recommendation
RECOMMENDATION: Recommend to the Board of Directors to:
A. Approve a Purchase Order for a one-year contract with Carahsoft Technology, Corp. for a software license agreement with ServiceNow, utilizing the NASPO ValuePoint Master Agreement No. AR2472, California Contract # 7-17-70-40-05 for a total amount not to exceed $296,904; and
B. Approve a contingency of $29,690 (10%).
body
BACKGROUND
The Orange County Sanitation District's (OC San) Information Technology (IT) department utilizes the ServiceNow platform to process all incoming service requests, track change requests, store and disseminate knowledgebase articles, track assets, and manage projects. Additionally, several projects are underway to utilize the ServiceNow platform to host the district's intranet, manage business continuity plans, track human resources requests, and host a public portal.
The ServiceNow platform's versatility has enabled OC San to use a single platform for multiple business functions, reducing the administrative overhead associated with managing several software products. Integrating the processing and monitoring of diverse business functions within a unified environment has greatly enhanced efficiency and transparency across departments.
RELEVANT STANDARDS
* Maintain a culture of improving efficiency to reduce the cost to provide the current service level or standard
* Protect OC San assets
* Ensure the public's money is wisely spent
PROBLEM
The existing ServiceNow software license agreement will expire on August 29, 2025. With the addition of new functionality, the renewal of the license agreement for the upcoming one-year period requires Board approval.
PROPOSED SOLUTION
Renew OC San's ServiceNow software license agreement for one-year utili...
Click here for full text