FROM: Robert Thompson, General Manager
Originator: Jennifer Cabral, Director of Communications
SUBJECT:
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PUBLIC AFFAIRS UPDATE FOR THE MONTH OF SEPTEMBER 2026
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GENERAL MANAGER'S RECOMMENDATION
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RECOMMENDATION: Recommend to the Board of Directors to:
Receive and file the Public Affairs Update for the month of September 2026.
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BACKGROUND
Included in this report are recent activities of interest, managed by the Public Affairs Office during the month of September 2026.
RELEVANT STANDARDS
Maintain influential legislative advocacy and a public outreach program
Maintain collaborative and cooperative relationships with regulators, stakeholders, and neighboring communities
Listen to and seriously consider community input on environmental concerns
PROBLEM
The Orange County Sanitation District (OC San) is a recognized leader in the water/wastewater industry. Despite industry recognition, awareness among OC San customers may be limited regarding the pivotal role we play in protecting public health and the environment. The absence of direct communication through a billing method may contribute to this gap in knowledge.
It is OC San’s responsibility to ensure that ratepayers understand the vital services we provide. Many customers may not realize that improper waste disposal into the sanitation system can adversely impact OC San sewer lines, reclamation plants, and the quality of water supplied by the Groundwater Replenishment System (GWRS). By enhancing communication channels and fostering understanding, we aim to bridge this gap and increase public understanding of OC San’s essential services and the role the community plays in protecting public health and the environment.
PROPOSED SOLUTION
By providing tours, community outreach, education, and general communication via OC San’s website, social media, and direct mailings, we can share information with the community, local agencies, and businesses on key programs such as ...
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