FROM: James D. Herberg, General Manager
SUBJECT:
title
PUBLIC AFFAIRS STRATEGIC PLAN YEAR END REPORT
end
GENERAL MANAGER'S RECOMMENDATION
recommendation
RECOMMENDATION: Recommend to the Board of Directors to:
Receive and file the Public Affairs Strategic Plan for Fiscal Years 2020-21 and 2021-22 Year End Update.
body
BACKGROUND
The Orange County Sanitation District's (OC San) Public Affairs Office (PAO) is responsible for creating, organizing, and disseminating all internal and external communication. The primary objective of the Public Affairs team is to deliver messages that are accurate, transparent, and designed to foster trust and confidence. Results from the Communications Audit presented in March 2020 were used in the development of the PAO Strategic Plan. The audit helped clarify the path moving forward and identify opportunities for the PAO to explore. An integrated Public Affairs Strategic Plan is essential to effectively manage the variety of audiences served.
RELEVANT STANDARDS
* Build brand, trust, and support with policy makers and community leaders
* Maintain collaborative and cooperative relationships with regulators, stakeholders, and neighboring communities
* Make it easy for people to understand OC San's roles and value to the community
* Maintain influential legislative advocacy and a public outreach program
PROBLEM
There are various initiatives and messages that the PAO must share with internal and external stakeholders for continued operation and efficiency of OC San. The messaging must be consistent, concise, and thoroughly planned to be efficient and effective.
PROPOSED SOLUTION
The current Public Affairs Strategic Plan includes goals, objectives, strategies, and tactics to execute the various messages and efforts set forth by OC San. The Plan is in place for two years with annual updates provided to the Legislative and Public Affairs Committee.
PRIOR COMMITTEE/BOARD ACTIONS
February 2021 - Recei...
Click here for full text